Semantic Guide:
Enabling Rapid Solution Finding
To solve complex problems fast and efficiently is one of the biggest challenges in customer service, in product consulting or generally in decision support.
The SemanticGuide is the leading ontology-based advisor system with allows for the automation of knowledge intensive processes. The SemanticGuide collects the knowledge of your experts into a knowledge base and makes it available to all employees. Thus inexperienced users will also benefit from the know-how of experts. This solution enables Service Resolution Management. Service Resolution Management allows engineers to interogate the system to find if the problem that is being encountered with a machine has been seen before and the solution to the problem. This increases the efficiency by reducing the amount of time spent resolving problems and increases customer satisfaction as less time is required to solve problems.
The system can be utilised directly by service engineers visiting the client site or by telephone support personnel who can run through the system by asking the customer questions. For more information about Service Resolution Management using the SemanticGuide click here.
